Help & Support
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Frequently Asked Questions
How do I book a salon? ▼
Browse or search for a salon, select your services, pick a date and time, then confirm your booking. You can pay at the salon or pay 100% advance for a discount.
Can I cancel my booking? ▼
Yes, within the cancellation window set by the provider (shown on the booking page). Go to My Bookings → View → Cancel.
How does advance payment work? ▼
You pay 100% upfront to the Glowrifi admin account and get a discount. The provider receives payment after your appointment.
I forgot my password. ▼
Go to the login page and click "Forgot password". Enter your registered phone number and contact our support team on WhatsApp to reset it.
How do I list my salon? ▼
Click "For Business" or "Join as Provider" on the login page. Fill in your details and our team will review and approve your listing.
How do I leave a review? ▼
After a completed booking, go to My Bookings and click "Write Review" next to the completed appointment.